Frequently Asked Questions
Everything you need to know about shopping with GenshinAccount
How do I determine the right size for my apparel?
Each product page features a detailed size guide with specific measurements in both inches and centimeters. We recommend measuring a similar garment you already own to ensure the perfect fit before placing your order.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached to qualify for a full refund or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure payment gateway.
How should I care for my clothing to ensure longevity?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the internal label of every item.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to our shipping partner's portal so you can monitor your package in real-time.