Returns & Exchanges Policy

At GenshinAccount, we want you to be completely satisfied with your fashion finds; therefore, we offer a 30-day return window for items in their original, unworn condition with tags attached. Please note that certain limited-edition apparel or personalized items may be final sale.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all original tags and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.